Privacy Policy

Last updated: May 2026

IEVEL (“we”, “us”, “our”) operates the website www.ievel.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and shipping/billing address
Payment information (processed securely via Shopify Payments)
Order history and transaction details
Device and browser information, IP address
Communications you send us

2. How We Use Your Information

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to customer support enquiries
To send marketing emails (only with your consent)
To improve our website and services
To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers (such as Shopify for store operations, payment processors, and shipping carriers) only as necessary to fulfil your order or provide our services. These providers are required to protect your information in accordance with applicable law.

4. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Continued use of our website constitutes acceptance of our use of cookies.

5. Data Security

We use industry-standard security measures including SSL encryption to protect your personal information. Our store is hosted on Shopify, which is PCI-DSS compliant. While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@ievel.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes. Order data is typically retained for a minimum of 5 years in accordance with UAE commercial law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.