Refund policy

Return & Refund Policy

At IEVEL, we want you to feel completely confident with your purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return:

• The item must be unused and in its original packaging.

• Proof of purchase is required.

• Returns must be requested before sending the product back.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund. Approved refunds are processed back to your original payment method.

Exchanges

If you wish to exchange your item, please contact our support team first.

Return Shipping

We offer free return shipping for eligible orders.

Contact

For any return or refund request, please contact:

support@ievel.com