Terms & Conditions

Last updated: May 2026

Welcome to IEVEL. By visiting, interacting with, or purchasing from our website at www.ievel.com, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. About IEVEL

IEVEL is an online beauty technology brand based in Dubai, United Arab Emirates. We sell premium at-home IPL hair removal devices directly to consumers across GCC countries.

Business Name: IEVEL

Email: support@ievel.com

Phone: +971 50 893 5224

Location: Dubai, United Arab Emirates

2. Orders & Payments

By placing an order, you are making an offer to purchase. IEVEL reserves the right to accept or decline any order at its discretion. Your order is not confirmed until payment is processed and you receive an order confirmation email. All prices are displayed in AED unless otherwise stated. We reserve the right to update pricing at any time without prior notice.

3. Shipping

We offer free shipping across all GCC countries: UAE, Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar. Estimated delivery times are 2–5 business days for UAE and 4–8 business days for other GCC countries. Delivery times are estimates only and not guaranteed. For full details, see our Shipping Policy.

4. Returns & Refunds

We offer a 30-day return policy on unused, unopened products in original packaging. For full details, see our Returns & Refund Policy.

5. Product Use & Disclaimers

IEVEL IcePulse is designed for hair reduction, not permanent hair removal. Individual results vary based on hair colour, skin tone, treatment area, and consistency of use. Always read the included user guide before use. Do not use on very dark skin tones, white or grey hair, around the eyes, or on irritated or broken skin. We do not make medical claims about our products.

6. Intellectual Property

All content on www.ievel.com including text, images, logos, and product designs are owned by or licensed to IEVEL. You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

To the fullest extent permitted by law, IEVEL shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

8. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website following any changes constitutes your acceptance of the new Terms.